Website Policy

WEBSITE POLICIES

We do We do not sell or share any personally identifiable information volunteered on this site to any third party (public/private). Any information provided to this website will be protected from loss, misuse, unauthorized access or disclosure, alteration, or destruction.

We gather certain information about the User, such as Internet protocol (IP) address, and date/time visited. We make no attempt to link these addresses with the identity of individuals visiting our site unless an attempt to damage the site has been detected.

SECURITY POLICIES

FRUITS Application has been placed in protected zones with implementation of firewalls and IDS (Intrusion Detection System) and high availability solutions. Before launch of the FRUITS, simulated penetration tests have been conducted. Penetration testing has also been conducted several Times after the launch of the FRUITS. FRUITS has been audited for known application level vulnerabilities before the launch and all the known vulnerability has been addressed. Hardening of servers has been done as per the guideline of Cyber Security division before the launch of the FRUITS. Access to web servers hosting the FRUITS is restricted both physically and through the network as far as possible. All the development work is done on separate development environment and is well tested on staging server before updating it on the production server

CONTENT REVIEW POLICY (CRP)

The FRUITS is the face of the Government disseminating government information and services. This content Review Policy has been formulated to keep the content on the current and up-to-date. Since the type of the content on the FRUITS varies, different Review timelines are defined for the diverse content elements.

CONTIGENCY MANAGEMENT PLAN & DISASTER RECOVERY PROCESS

FRUITS has been placed in protected zones with implementation of firewalls and IDS (Intrusion Detection System) and high availability solutions. FRUITS is audited for protection against Security & Performance degradation.Any application level modification on the FRUITS requires re-audit. All the server configuration and logs are monitored timely. Only System administrator users are allowed to access the servers for doing administration and configuration tasks. All the backend servers are under lock and net secured. Contents are updated through a secure FTP Using VPN/CMS. Cyber security division monitors by analyzing the log files

COOKIES POLICY

A cookie is a piece of software code that an internet web site sends to your browser when you access information at that site. A cookie is stored as a simple text file on your computer or mobile device by a website’s server and only that server will be able to retrieve or read the contents of that cookie. Cookies let you navigate between pages efficiently as they store your preferences, and generally improve your experience of a website.

HYPERLINKING POLICY
Links to external websites/portals

At many places in this website, you shall find links to other websites/portals. These links have been placed for your convenience. The department is not responsible for the contents of the linked websites and does not necessarily endorse the views expressed in them. Mere presence of the link or its listing on this website should not be assumed as endorsement of any kind. We cannot guarantee that these links will work all the time and we have no control over availability of linked destinations.

We do not object to you linking directly to the information that is hosted on this web site and no prior permission is required for the same. Also, we do not permit our pages to be loaded into frames on your site. The pages belonging to this website must load into a newly opened browser window of the User.

TERMS & CONDITIONS

This website is owned , maintained and hosted by Department of e-Governance , Government of Karnataka at State Data Centre. The website is designed and developed by National Informatics Centre, Bangalore. The contents are provided by various departments of Karnataka .

Though all efforts have been made by the Government of Karnataka to ensure the accuracy and currency of the content on this website, the same should not be construed as a statement of law or used for any legal purposes. In case of any ambiguity or doubts, users are advised to verify/check with the respective departments and/or other source(s), and to obtain appropriate professional advice.

Under no circumstances will the Department s of Karnataka be liable for any expense, loss or damage including, without limitation, indirect or consequential loss or damage, or any expense, loss or damage whatsoever arising from use, or loss of use, of data, arising out of or in connection with the use of this website.

These terms and conditions shall be governed by and construed in accordance with the Indian Laws. Any dispute arising under these terms and conditions shall be subject to the jurisdiction of the courts of India.

REGIONAL LANGUAGE POLICY

Though all efforts have been made to ensure the accuracy of the content in regional languages on this Portal, the same should not be construed as a statement of law or used for any legal purposes. For any discrepancy in the regional language content you may refer to the original English content. For any error in language, you may report the same through the online feedback form.

The department accepts no responsibility in relation to the accuracy, completeness, usefulness or otherwise, of the contents. In no event will the Government or NIC be liable for any expense, loss or damage including, without limitation, indirect or consequential loss or damage, or any expense, loss or damage whatsoever arising from use, or loss of use, of data, arising out of or in connection with the use of this Portal.

CANCELLATION / REFUND POLICY

The fees once paid will not be refunded for applications which are successfully submitted.

Cancellation of applications shall not be entertained.

In case of a failed transaction, user shall have no right to claim the amount, the loss on this account shall not be borne either by Government or by the Banks / Payment Gateways. However automatic refund will be made for transactions which are not successful.

PRIVACY POLICY:

This portal aims to provide various Government to Citizen services of multiple departments in a single portal. In the backend, the portal connects to the respective department application for submission of the application. The portal enable citizens to avail services of various departments and track their application anytime from anywhere. We would like to assure you that we follow appropriate standards when it comes to protecting your privacy on our website.

DISCLAIMER

This website of e-Governance Department is being maintained for information purposes only. Even though every effort is taken to provide accurate and up to date information, the citizens and the officers making use of the circulars/information posted on the website are advised to get in touch with the respective Departments whenever there is any doubt regarding the correctness of the information contained therein. In the event of any conflict between the contents of the circulars on the website and the hard copy of the circulars/information issued by departments, the information in the hard copy should be relied upon and the matter shall be brought to the notice of the e-Governance department.